Privacy Policy

NOVARESE, Inc.

General Manager of the Administration Division (contact for inquiries regarding personal information)

We will establish internal systems to protect personal information and ensure that all employees are fully informed of them. In addition, taking into full consideration the social circumstances related to personal information protection as well as the opinions, complaints, and other feedback received from individuals whose personal information we acquire, we will continuously review and improve such systems.

(a) Customers (users of our services, including those who only visited without entering a contract, guests invited by customers, and prospective guests)
1. To properly manage contractual matters with customers
2. To send or communicate information regarding our services and other notifications via email, postal mail, telephone, etc.
3. To conduct surveys and analyses for the purpose of maintaining and improving our services

(b) Business Partners (non‑disclosed personal information)
1. To properly manage contractual matters with business partners

(c) Shareholders
1. To exercise rights and fulfill obligations under the Companies Act
2. To provide various conveniences from our company
3. To facilitate smooth relations between shareholders and the company
4. To manage shareholders by creating data based on statutory standards per relevant laws and regulations

(d) Job Applicants
1. To provide recruitment and job‑related information and contact interested or applied individuals
2. To conduct recruitment selection processes

(e) Employees
1. For business communication, creating employee directories, legally required procedures, and other employment management
2. For personnel evaluations and placement decisions
3. For determining and paying remuneration, handling tax procedures, social insurance processes, and providing benefits
4. For proper employee health management
5. For appropriate management of employment contract terms

(f) Inquirers (individuals who contact us)
(We may record phone calls or communications for the purposes below.)
1. To improve our customer service attitude and related practices
2. To accurately understand inquiries and respond appropriately

*If a separate purpose is individually notified, that takes precedence.*
*"Properly manage contractual matters" includes both pre-contract and post-contract stages.*

We define and comply with basic policies and regulations concerning personal data handling. We appoint a responsible person, clarify the scope of personal data handled by each employee, and maintain a system for reporting any violations or indications thereof to the responsible person. We regularly train employees, collect written pledges, and execute confidentiality agreements with partner companies. We manage entry to areas handling personal data, restrict devices, and prevent unauthorized viewing. We implement systems to protect information systems from unauthorized access and malware. When personal data is handled overseas, we identify the respective jurisdiction’s protection framework and implement appropriate safety measures.

We may jointly use personal data provided by customers as follows

Items of personal data to be jointly used
Name, address, contact information, age, details of wedding and/or reception (date, venue, number of attendees, etc.), and other information entered on application forms, surveys, or other submitted documents, as well as information declared by the customer.

Scope of joint users
The Company, its group companies, and partner companies providing the services listed below.
(Services provided)
Weddings, wedding receptions, parties, after-parties, food and beverage services, accommodation, travel, beauty treatments, insurance, live streaming, photography, real estate, and other products or services incidental to the above.

Purpose of joint use
To send or otherwise communicate, via email, postal mail, telephone, etc., information on the services listed below provided by the Company, its group companies, and partner companies, as well as other announcements.
(Services provided)
Weddings, wedding receptions, parties, after-parties, food and beverage services, accommodation, travel, beauty treatments, insurance, live streaming, photography, real estate, and other products or services incidental to the above.

For details on services provided by our group companies, please see:
https://www.novarese.co.jp/related/

Administrator of personal data
Name: Novarese, Inc.
Address: 1-8-14 Ginza, Chuo-ku, Tokyo
Representative: President & CEO Hiroki Ogino
Personal Information Protection Manager: General Manager of the Administration Division

We will not disclose or provide personal information to third parties except in the following cases:
1. With the individual's consent
2. When outsourcing all or part of handling, with appropriate supervision and contractual agreements
3. When provided in anonymized statistical form
4. When legally required
5. When necessary to protect life, body, or property and consent is difficult to obtain
6. When cooperating with public authorities in the performance of duties and obtaining consent may hinder performance
7. Other cases permitted under the Personal Information Protection Act

We may provide personal information to our group companies in Hawaii, USA—ISLAND LABEL HAWAII, INC. and KAILA TOURS LLC. For overview of U.S. personal information protection laws, see the Personal Information Protection Commission’s webpage. Those companies manage entrusted personal information appropriately per local laws.

In other cases, we may provide personal data overseas after obtaining prior consent, including details on the country's data protection framework and safeguards provided by the third party. If the country is unknown at the time, we will inform the individual accordingly and provide reasons and any reference information.

We will appropriately handle pseudonymized information in accordance with the Personal Information Protection Act and related guidelines.

ndividuals may request notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third‑party provision of personal information we hold by contacting our inquiry desk.

Individuals may file a request with the Company’s inquiry desk for the disclosure, etc., of personal information in the possession of the Company (including notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, or suspension of provision to third parties).

Providing personal information to us is voluntary; however, if required information is not provided, we may not be able to deliver services in an appropriate manner.

Acquisition of Personal Information by Methods Not Easily Recognized by the Individual
Our website uses “cookies” for certain content. Cookies are data stored on your device (including mobile, tablet, and other devices) that identify your browser when you visit our website, enabling a more convenient browsing experience upon return visits. Cookies do not identify individuals.

We use Google Analytics to analyze access information. Google Analytics uses cookies to collect traffic data, which does not identify individuals. Access information will not be used beyond the following purposes:
- To statistically analyze access information to improve the convenience and content of our website
- To identify causes of problems or failures on the web server

You can disable cookies by changing your browser settings, but this may result in some website features not functioning properly.

Our website uses SSL (Secure Sockets Layer) encryption for sections where personal information is entered. We also employ firewalls and other measures to protect information on our site; however, due to the nature of internet communication, complete security cannot be guaranteed.